Privacy Policy
Welcome to Mokwheel App. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
a. Account Information: When you register, we collect your phone number, email address, and password (encrypted). b. Location Data: We collect your precise location to provide map navigation, vehicle location services, and route planning. c. Device Information: We collect device identifiers, device type, operating system version, and app version. d. Usage Data: We collect information about how you use our app, including ride history, distance traveled, and usage patterns. e. Payment Information: Payment processing is handled by third-party payment providers. We do not store your full payment card details. f. Bluetooth Data: We collect data from Bluetooth Low Energy (BLE) communication with electric bicycles for device control and status monitoring.
2. How We Use Your Information
- Provide and maintain our services
- Process your transactions and manage your account
- Send you notifications about ride status and promotions
- Improve our services and develop new features
- Ensure security and prevent fraud
- Comply with legal obligations
- Provide customer support
3. Information Sharing and Disclosure
We may share your information with: • Service Providers: Third-party services such as Google Maps for location services, Firebase for push notifications, and payment processors. • Legal Requirements: When required by law or to protect our rights and safety. • Business Transfers: In connection with any merger, sale, or acquisition. We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including: • Encryption of sensitive data in transit and at rest • Secure authentication and access controls • Regular security assessments • Limited access to personal information on a need-to-know basis
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.
6. Your Rights
You have the right to: • Access your personal information • Correct inaccurate information • Request deletion of your information • Object to processing of your information • Data portability • Withdraw consent at any time To exercise these rights, please contact us using the information provided in the "Contact Us" section.
7. Third-Party Services
Our app uses third-party services that may collect information: • Google Maps: For map and location services (see Google Privacy Policy) • Firebase: For push notifications and analytics (see Firebase Privacy Policy) • Payment Providers: For payment processing We encourage you to review the privacy policies of these third-party services.
8. Children's Privacy
Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: Email: support@mokwheel.com Address: Room 3193G, 31st Floor, Daqing Building, No. 6027 Shennan Avenue, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen, China Phone: +86 755 2388 3209 Website: www.mokwheel.com
12. Account Deletion and Data Deletion
If you wish to delete your account and related personal data, please contact us using one of the following methods: • Email: support@mokwheel.com (please send the email from the address associated with your Mokwheel account and include your registered phone number or user ID) • In the email, please clearly state that you request "account deletion" and "personal data deletion" for your Mokwheel App account. We will verify your identity and process your request within 30 days, unless a longer retention period is required by applicable laws or regulations. After deletion, certain data may be retained in anonymized or aggregated form for security, analytics, or legal compliance purposes.